Depending on the model, you will receive the bean bag either fully assembled or divided into parts. In the latter case, you will receive one or several carton boxes, in which you will find:
- shapeless inner bags filled with polystyrene beads;
- an outer cover;
- assembly instructions for the beanbags.
Our delivery partners try to do their best and they treat each box as a separate parcel. This means you may sometimes receive your order in multiple deliveries.
When you receive your delivery, please check the contents and make sure they’re not broken.
a) If you notice damage to the packaging while the courier is present, you should ask the courier to create a parcel damage report.
b) If you notice any damage after the courier has left, you should take photos of the unopened packaging from all five sides, making sure that the damage and parcel sticker are visible.
c) If you notice any damage to the goods after you open the packaging, you should take a photo in which the damage is clearly visible. Then take separate photos of the packaging from all sides.
Please send all photos and the courier’s report (if one was created) to us at the email address firstname.lastname@example.org